Landis Technologies - [Microsoft Service Issue] Web chat messages may not appear in the widget. – Incident details

All systems operational

[Microsoft Service Issue] Web chat messages may not appear in the widget.

Resolved
Major outage
Started 4 months agoLasted about 3 hours

Affected

Landis Contact Center

Major outage from 3:38 PM to 7:04 PM

North America Datacenter

Major outage from 3:38 PM to 7:04 PM

Chat Routing

Major outage from 3:38 PM to 7:04 PM

Updates
  • Resolved
    Resolved

    Microsoft fixed the underlying issue. This incident has been resolved.

  • Identified
    Identified

    The Microsoft APIs are not relaying chat messages. Our Engineers are working with Microsoft to find a resolution.

  • Investigating
    Investigating
    We are currently investigating this incident.