Landis Technologies - [Microsoft Service Issue] Teams Call Alert Displays Invitation to Join a Meeting – Incident details

Experiencing minor outage

[Microsoft Service Issue] Teams Call Alert Displays Invitation to Join a Meeting

Identified
Partial outage 30 %
Started about 21 hours ago

Affected

Landis Contact Center

Partial outage from 3:16 PM to 12:00 AM

North America Datacenter

Partial outage from 3:16 PM to 12:00 AM

Call Routing

Partial outage from 3:16 PM to 12:00 AM

EMEA Datacenter

Partial outage from 3:16 PM to 12:00 AM

Call Routing

Partial outage from 3:16 PM to 12:00 AM

Updates
  • Identified
    Identified

    Microsoft has released an update for the Teams client which in some scenarios will display an invite to join a meeting when there is an incoming call from a Landis queue. When this toast is displayed, it is not possible to join the call. This is also affecting Teams native queue alerts as well. If your organization is affected, please reach out to Microsoft Support.