Landis Technologies - Landis Contact Center Teams App No Longer Accessible in Teams – Incident details

All systems operational

Landis Contact Center Teams App No Longer Accessible in Teams

Resolved
Partial outage 30 %
Started 2 months agoLasted 2 days

Affected

Landis Contact Center

Partial outage from 3:17 PM to 12:59 PM

North America Datacenter

Partial outage from 3:17 PM to 12:59 PM

Portal

Partial outage from 3:17 PM to 12:59 PM

EMEA Datacenter

Partial outage from 3:17 PM to 12:59 PM

Portal

Partial outage from 3:17 PM to 12:59 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The app is now available in Teams for most users. Users may need to pin the app again in Teams. We are continuing to monitor.

  • Monitoring
    Monitoring

    Microsoft has republished the app. We would expect it to become available in Teams in the next few hours.

  • Identified
    Identified

    We are working with Microsoft to restore the app in the Teams app Store.

  • Investigating
    Investigating

    We are currently investigating this incident. If you are affected, please use the browser to access Landis Contact Center:

    Agent Panel | Landis Contact Center for Microsoft Teams

    Dashboard | Landis Contact Center for Microsoft Teams