Landis Technologies - [Microsoft Service Issue] Some calls may not progress though IVRs and queues. – Incident details

Experiencing minor outage

[Microsoft Service Issue] Some calls may not progress though IVRs and queues.

Identified
Partial outage
Started about 23 hours ago

Affected

Landis Contact Center

Partial outage from 4:32 PM to 12:00 AM

North America Datacenter

Partial outage from 4:32 PM to 12:00 AM

Call Routing

Partial outage from 4:32 PM to 12:00 AM

EMEA Datacenter

Partial outage from 4:32 PM to 12:00 AM

Call Routing

Partial outage from 4:32 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are currently experiencing an intermittent issue with the Microsoft calling APIs in which audio prompts are not completing as expected. Microsoft is not sending audio prompt completion notifications, preventing call flows from progressing after a prompt is played. As a result, callers may remain at audio prompts indefinitely, including initial welcome messages within call queues. This may impact call routing. We have reported this issue to Microsoft.