Landis Technologies - [Microsoft Issue] Intermittent Audio Prompt Playback Issues for Callers – Incident details

All systems operational

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[Microsoft Issue] Intermittent Audio Prompt Playback Issues for Callers

ResolvedPartial outage 30%10 hours 43 minutes

Affected

Landis Contact Center

Partial outage from 4:30 PM to 3:14 AM, Operational from 3:14 AM to 7:09 PM

North America Datacenter

Partial outage from 4:30 PM to 3:14 AM, Operational from 3:14 AM to 7:09 PM

Call Routing

Partial outage from 4:30 PM to 3:14 AM, Operational from 3:14 AM to 7:09 PM

EMEA Datacenter

Partial outage from 4:30 PM to 3:14 AM, Operational from 3:14 AM to 7:09 PM

Call Routing

Partial outage from 4:30 PM to 3:14 AM, Operational from 3:14 AM to 7:09 PM

  • UpdateUTC

    RCA:
    A recent validation change from Microsoft in how Graph handled inputs caused certain requests to be rejected. This has caused intermittent failures and Microsoft is in the process of rolling it back. Once this was identified, we released a fix to mitigate the intermittent failures and restore normal operation. 

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are actively working with Microsoft on this issue and are investigating possible workarounds.

  • InvestigatingUTC

    We are currently investigating this incident. Microsoft Graph is intermittently returning an error when attempting to play a prompt.