Landis Technologies - Notice history

Experiencing minor outage

Partial outage
Partial outage

Call Routing - Partial outage

Chat Routing - Operational

Recording - Operational

Portal - Operational

Partial outage

Call Routing - Partial outage

Recording - Operational

Portal - Operational

Landis Attendant Console - Operational

Support Portal - Operational

Notice history

Feb 2026

[Microsoft Service Issue] Some calls may not progress though IVRs and queues.
  • Identified
    Identified

    We are currently experiencing an intermittent issue with the Microsoft calling APIs in which audio prompts are not completing as expected. Microsoft is not sending audio prompt completion notifications, preventing call flows from progressing after a prompt is played. As a result, callers may remain at audio prompts indefinitely, including initial welcome messages within call queues. This may impact call routing. We have reported this issue to Microsoft.

Landis Contact Center Teams App No Longer Accessible in Teams
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The app is now available in Teams for most users. Users may need to pin the app again in Teams. We are continuing to monitor.

  • Monitoring
    Monitoring

    Microsoft has republished the app. We would expect it to become available in Teams in the next few hours.

  • Identified
    Identified

    We are working with Microsoft to restore the app in the Teams app Store.

  • Investigating
    Investigating

    We are currently investigating this incident. If you are affected, please use the browser to access Landis Contact Center:

    Agent Panel | Landis Contact Center for Microsoft Teams

    Dashboard | Landis Contact Center for Microsoft Teams

Jan 2026

No notices reported this month

Dec 2025

Internal Error May Appear in the Portal for Some Organizations
  • Resolved
    Resolved

    This incident has been resolved. RCA: During an update, newly deployed portal instances wrote cache entries that were incompatible with the older instances.  The incident persisted until all traffic was directed to the updated portal instances at which point compatibility issues were resolved.

  • Monitoring
    Monitoring

    Portal traffic has been moved to the new infrastructure and we are monitoring.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We are currently moving portal traffic to new infrastructure to mitigate the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.

Dec 2025 to Feb 2026

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