Landis Technologies - [Microsoft Service Issue] Teams user presence may appear incorrect in Landis contact center. – Incident details

All systems operational

[Microsoft Service Issue] Teams user presence may appear incorrect in Landis contact center.

Resolved
Partial outage
Started about 1 year agoLasted 2 days

Affected

Landis Contact Center

Partial outage from 10:20 AM to 6:11 AM

North America Datacenter

Partial outage from 10:20 AM to 6:11 AM

Call Routing

Partial outage from 10:20 AM to 6:11 AM

Portal

Partial outage from 10:20 AM to 6:11 AM

EMEA Datacenter

Partial outage from 10:20 AM to 6:11 AM

Call Routing

Partial outage from 10:20 AM to 6:11 AM

Updates
  • Resolved
    Resolved

    It appears that the Microsoft presence API is delayed in sending presence updates to Landis Contact Center.

    Microsoft has acknowledged that multiple customers have reported this issue and they are investigating.

    Microsoft is working on a fix/mitigation for this issue. No ETA provided.

    Microsoft reported this issue has been resolved.

  • Investigating
    Investigating

    User Impact: Teams user presence may appear incorrect in Landis contact center. If Teams presence based routing is enabled on queues, call may not route to available agents.

    We are currently investigating this incident.