[Microsoft Service Issue] Calls may fail to connect to Landis Queues and/or IVRs - Incident details - Landis Technologies - Status

[Microsoft Service Issue] Calls may fail to connect to Landis Queues and/or IVRs

Resolved

Partial outage

Started almost 2 years agoOctober 10, 2024Lasted about 2 hoursOctober 10, 20244:536:38 PMUTC

Affected

Landis Contact Center

North America Datacenter

Call Routing

EMEA Datacenter

Call Routing

Updates

Resolved
October 10, 2024 at 6:38 PMUTC
Resolved
October 10, 2024 at 6:38 PMUTC
Microsoft:
We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.
Identified
October 10, 2024 at 5:36 PMUTC
Identified
October 10, 2024 at 5:36 PMUTC
Microsoft:
We've identified an issue in which traffic for Auto attendant and Call queue calls is being routed to an unhealthy portion of service infrastructure, resulting in impact. We're re-routing traffic to a healthy portion of service infrastructure
Investigating
October 10, 2024 at 4:53 PMUTC
Investigating
October 10, 2024 at 4:53 PMUTC
Microsoft:
We're investigating a potential issue with users' Auto Attendant and Call Queue calls failing within Microsoft Teams.