Landis Technologies - [Microsoft Service Issue] Teams user presence may appear incorrect in Landis Contact Center. – Incident details

We have confirmed Microsoft has resolved the issue.

Microsoft has updated the incident and marked the issue as resolved.

We are currently monitoring.

UPDATE FROM MICROSOFT:

Issue ID: TM859169
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: Aug 12, 2024, 8:37 AM EDT

User impact
Users' Microsoft Teams presence information is displayed incorrectly in a specific third-party application.

More info
Impact is specific to some users who are creating a Graph API change notification subscription for presence using the third-party application.

Scope of impact
Your organization is affected by this event, and some users' utilizing a third-party presence-related application are impacted.

Root cause
A code issue in a recently deployed update to introduce a new feature intended to support regional notifications is resulting in impact.

Current status
Our operation to deploy the previously mentioned fix is complete, and we've monitored our service health telemetry to confirm that impact is remediated.

History of updates

Aug 13, 2024, 2:13 PM EDT

We've validated the code fix and have started deploying it to the impacted environments. We anticipate the deployment will complete and the impact will be remediated by our next scheduled update.

Aug 12, 2024, 2:28 PM EDT
We've identified a code issue in a recently deployed update to introduce a new feature intended to support regional notifications, which is resulting in impact. We've developed and are validating a code fix, which we anticipate may be ready for deployment by our next schedule update. Once the deployment begins, we'll aim to provide a resolution timeline.
Aug 12, 2024, 10:58 AM EDT
We're reviewing recent service updates that may be contributing to impact, alongside affected user Webhook logs. Once we've confirmed the root cause, we'll review available mitigation options to develop an effective remediation plan
Aug 12, 2024, 9:03 AM EDT
We're reviewing support provided information to determine our next troubleshooting steps.

Microsoft has acknowledged the issue of Presence Subscriptions not working properly and their engineers are currently working on a fix. Once more, we recommend that any organization using Teams Presence Based Routing turn that feature off until Microsoft fixes the issue.

The Microsoft Presence API is not sending valid presence data to Landis Contact Center. We have reported this to Microsoft and are working with them on a resolution.