Notice history

Resolved
May 06, 2025 at 7:20 PM
Resolved
May 06, 2025 at 7:20 PM
For Contact Center organizations hosted in North America, the IP ranges for the Teams API service account have changed. If your organization is affected, please update the IP whitelist for the Presence API service account. Presence API Service Account | Landis Contact Center for Microsoft Teams
Investigating
May 06, 2025 at 4:30 PM
Investigating
May 06, 2025 at 4:30 PM
We are currently investigating this incident.

No notices reported this month

Resolved
March 03, 2025 at 8:05 PM
Resolved
March 03, 2025 at 8:05 PM
Microsoft identified a recent change that inadvertently caused impact to auto attendant and call queues. They have deployed a fix to restore service. Additional information can be found in the admin center under TM1022107.
Monitoring
March 03, 2025 at 4:46 PM
Monitoring
March 03, 2025 at 4:46 PM
Users may not be able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues.
Microsoft 365 Status on X: "We're investigating an issue impacting Microsoft Teams-provisioned auto attendants and call queues. For more information, please see TM1022107 in the admin center." / X
- Landis Contact Center queues and IVRs continue to function normally. Calls that are first routed through a Teams auto attendant or Teams call queue before being transferred to Landis Contact Center may be affected.
- If your organization is affected, we recommend using Landis Contact Center queues and IVRs

Landis Technologies - Notice history