Landis Technologies - Notice history

All systems operational

Operational
Operational

Call Routing - Operational

Chat Routing - Operational

Recording - Operational

Portal - Operational

Operational

Call Routing - Operational

Recording - Operational

Portal - Operational

Landis Attendant Console - Operational

Support Portal - Operational

Notice history

May 2026

No notices reported this month

Apr 2026

Calls May not Appear in Live and Historical Reports.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our engineering team has applied backend infrastructure changes, and the issue appears to be resolved. We are actively monitoring to confirm continued normal operation.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026

[Microsoft Issue] Intermittent Dropped Calls When Transferring from Microsoft Teams Auto Attendant to Landis Contact Center
  • Resolved
    Resolved

    Microsoft has completed the rollout of the fix, and we expect the issue to be resolved across all Microsoft 365 tenants. If you continue to experience any issues, please submit a ticket through https://support.landis.cloud.

  • Monitoring
    Monitoring

    Microsoft has begun rolling out a fix, and the issue is already resolved for some Microsoft 365 tenants. We are monitoring the progress.

  • Identified
    Identified

    Some Microsoft 365 tenants may experience dropped calls when transferring from a Microsoft Teams auto attendant to Landis Contact Center queue or IVR.

    Microsoft has acknowledged this issue and is actively working on a bug fix. Microsoft has provided an ETA of Friday 3/27. Microsoft ticket number 2603110040009217

    Workaround

    Configure the Microsoft Teams Auto Attendant to transfer calls to the PSTN number of the Landis Contact Center resource account instead of transferring directly to the resource account.

[Microsoft Issue] Intermittent Audio Prompt Playback Issues for Callers
  • Update
    Update

    RCA:
    A recent validation change from Microsoft in how Graph handled inputs caused certain requests to be rejected. This has caused intermittent failures and Microsoft is in the process of rolling it back. Once this was identified, we released a fix to mitigate the intermittent failures and restore normal operation. 

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are actively working with Microsoft on this issue and are investigating possible workarounds.

  • Investigating
    Investigating

    We are currently investigating this incident. Microsoft Graph is intermittently returning an error when attempting to play a prompt.

Some Calls May Not Route as Expected or be Displayed in Live Reports
  • Resolved
    Resolved

    Traffic was successfully rerouted to unaffected infrastructure to mitigate impact. Normal service has been fully restored, and the incident is now resolved.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026 to May 2026

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