Landis Technologies - Notice history

All systems operational

Operational
Operational

Call Routing - Operational

Chat Routing - Operational

Recording - Operational

Portal - Operational

Operational

Call Routing - Operational

Recording - Operational

Portal - Operational

Landis Attendant Console - Operational

Support Portal - Operational

Notice history

Nov 2025

No notices reported this month

Oct 2025

[Microsoft Service Issue] Attendant Console Application Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are monitoring and access is intermittent and seems to be improving.

    Update from Microsoft: We initiated the deployment of our ‘last known good’ configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.

  • Identified
    Identified

    Microsoft Azure Front Door is experiencing a degradation that is affecting the application. Microsoft is working to resolve the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
[Microsoft Service Issue] Contact Center Portal Service Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are monitoring and access is intermittent and seems to be improving.

    Update from Microsoft: We initiated the deployment of our ‘last known good’ configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.

  • Identified
    Identified

    Microsoft Azure Front Door is experiencing a degradation that is affecting the portal. Microsoft is working to resolve the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
An error may appear when playing recordings in the portal
  • Resolved
    Resolved

    This incident has been resolved. RCA will be provided in the near future.

  • Monitoring
    Monitoring

    We are currently working on uploading your recordings. They will become available over the next few days.

  • Identified
    Identified

    Issue has been identified and resolved for all new recordings. Recordings during the incident period will become available over the next few days.

  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025

[Microsoft Service Issue] Teams Call Alert Displays Invitation to Join a Meeting
  • Resolved
    Resolved

    Microsoft has resolved this issue.

  • Identified
    Identified
    Microsoft has released an update which in some scenarios will display an invite to join a meeting when there is an incoming call from a Landis queue. When this toast is displayed, it is not possible to join the call. This is also affecting Teams native queue alerts as well. If your organization is affected, please reach out to Microsoft Support.
Intermittent Portal Service Outage
  • Resolved
    Resolved
    This incident has been resolved. RCA: The portal service experienced performance degradation and partial outages due to an unanticipated spike in traffic. We have scaled out the service to increase capacity.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Portal may be intermittently unavailable.

Sep 2025 to Nov 2025

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